/* Keep the shared introduction CTA independent of the chat window. */
.chatbot-intro-action {
  display: inline-flex; align-items: center; justify-content: space-between; gap: 32px;
  margin-top: 42px; min-height: 64px; max-width: 100%; padding: 18px 26px 18px 30px;
  border: 1px solid var(--ink); border-radius: 999px; background: var(--ink); color: #fff;
  font: 700 16px/1.5 var(--font-ja); cursor: pointer; transition: background-color 180ms, border-color 180ms;
}
.chatbot-intro-action > span { display: grid; place-items: center; width: 28px; height: 28px; flex: 0 0 28px; border-radius: 50%; background: #fff; color: var(--ink); font: 500 20px/1 var(--font-en); transition: transform 180ms; }
.chatbot-intro-action:hover { background: #c83800; border-color: #c83800; }
.chatbot-intro-action:hover > span { transform: translateX(3px); }
.chatbot-intro-action:focus-visible { outline: 3px solid var(--orange); outline-offset: 4px; }

/* Chat UI v2: Figma 672:430 / 672:694 and the 666:375 component set. */
html[data-chat-open='true'] { overflow: hidden; }
.chat-panel {
  --chat-white: #fff;
  --chat-muted: #5a6070;
  --chat-subtle: #777b85;
  --chat-border: #cfd0d5;
  --chat-divider: #ebebed;
  --chat-link: #c83800;
  --chat-perch-size: 126px;
  --chat-perch-rise: 95px;
  --chat-perch-right: 38px;
  --chat-bottom-gap: 28px;
  position: fixed;
  inset: auto 28px calc(var(--chat-viewport-bottom, 0px) + var(--chat-bottom-gap)) auto;
  width: 448px; max-width: calc(100% - 56px);
  height: min(740px, calc(var(--chat-viewport-height, 100dvh) - var(--chat-bottom-gap) - var(--chat-perch-rise) - 12px));
  max-height: none; margin: 0; padding: 0; border: 0; border-radius: 24px;
  background: transparent; color: var(--ink); overflow: visible;
  font-family: var(--font-ja); text-align: left;
}
.chat-panel[open] { display: block; animation: chat-panel-in 220ms cubic-bezier(.22,1,.36,1) both; }
.chat-panel[open].is-closing { animation: chat-panel-out 220ms cubic-bezier(.4,0,.2,1) both; pointer-events: none; }
.chat-panel::backdrop { background: #00071f30; }
.chat-panel-surface {
  position: relative; z-index: 1; display: flex; flex-direction: column;
  width: 100%; height: 100%; min-height: 0; overflow: hidden;
  border-radius: inherit; background: var(--paper); box-shadow: 0 16px 40px #00071f1a;
}
.chat-panel-perched {
  position: absolute; z-index: 3; top: calc(-1 * var(--chat-perch-rise)); right: var(--chat-perch-right);
  display: block; width: var(--chat-perch-size); height: var(--chat-perch-size);
  max-width: none; object-fit: contain; pointer-events: none; user-select: none;
}
.chat-panel :is(button, a, textarea, input, select):focus-visible {
  outline: 2px solid var(--orange); outline-offset: 2px;
}
.chat-panel button { -webkit-appearance: none; appearance: none; }
.chat-panel [hidden] { display: none !important; }
.chat-panel-header {
  position: relative; z-index: 4; display: flex; align-items: center; gap: 12px;
  flex: 0 0 auto; min-height: 89px; padding: 20px;
  border-bottom: 1px solid var(--chat-divider); background: var(--chat-white);
}
.chat-panel-avatar, .chat-panel-message-avatar {
  position: relative; display: block; flex: 0 0 48px; width: 48px; height: 48px;
  overflow: hidden; border-radius: 50%; background: var(--paper);
}
.chat-panel-avatar-status { position: relative; display: block; flex: 0 0 48px; width: 48px; height: 48px; }
.chat-panel-online { position: absolute; z-index: 1; right: 0; bottom: 0; width: 13px; height: 13px; border: 2px solid #fff; border-radius: 50%; background: #8b929f; }
.chat-panel-online[data-online='true'] { background: #218739; }
/* Preserve the exact crop of the approved full-body image in Figma's avatar. */
.chat-panel-avatar > img, .chat-panel-message-avatar > img {
  position: absolute; left: -33.864583%; top: -11.046875%;
  display: block; width: 167.729167%; height: 167.729167%; max-width: none;
  object-fit: contain; pointer-events: none;
}
.chat-panel-identity { display: flex; flex: 1 1 0; flex-direction: column; gap: 2px; min-width: 0; }
.chat-panel-header h2 { margin: 0; color: var(--ink); font: 700 20px/28px var(--font-ja); }
.chat-panel-eyebrow { margin: 0; color: var(--chat-muted); font: 400 12px/18px var(--font-ja); }
.chat-panel-controls { display: flex; flex: 0 0 88px; align-items: center; width: 88px; }
.chat-panel-more, .chat-panel-close {
  display: grid; place-items: center; flex: 0 0 44px; width: 44px; height: 44px;
  margin: 0; padding: 0; border: 0; border-radius: 50%;
  background: transparent; color: var(--ink); cursor: pointer;
  transition: background-color 160ms ease, opacity 160ms ease;
}
.chat-panel-controls img { display: block; flex-shrink: 0; max-width: none; pointer-events: none; }
.chat-panel-more:hover, .chat-panel-more[aria-expanded='true'] { background: var(--paper); }
.chat-panel-close:hover { opacity: .7; }
.chat-panel-menu {
  position: absolute; z-index: 5; top: calc(100% - 8px); right: 20px;
  display: flex; flex-direction: column; width: 236px; max-width: calc(100% - 40px);
  padding: 8px; border: 1px solid var(--chat-divider); border-radius: 16px;
  background: var(--chat-white); box-shadow: 0 8px 24px #00071f1f;
}
.chat-panel-menu :is(button, a) {
  display: flex; align-items: center; gap: 8px; width: 100%; min-height: 46px;
  margin: 0; padding: 12px; border: 0; border-radius: 8px;
  background: transparent; color: var(--ink); text-align: left; text-decoration: none;
  font: 500 14px/22px var(--font-ja); cursor: pointer; transition: background-color 160ms ease;
}
.chat-panel-menu :is(button, a):hover { background: var(--paper); }
.chat-panel-menu img { display: block; flex-shrink: 0; max-width: none; }
.chat-panel-content {
  display: flex; flex: 1 1 auto; flex-direction: column; gap: 18px;
  min-height: 0; min-width: 0; padding: 24px; overflow-x: hidden; overflow-y: auto;
  overscroll-behavior: contain; overflow-wrap: anywhere; scroll-padding-block: 24px;
}
.chat-panel-content > *, .chat-panel-turn > * { flex-shrink: 0; min-width: 0; }
.chat-panel-turn { display: flex; flex-direction: column; gap: 18px; min-width: 0; }
.chat-panel-message-row { display: flex; align-items: flex-start; gap: 10px; min-width: 0; width: 100%; }
.chat-panel-message-avatar { flex-basis: 32px; width: 32px; height: 32px; }
.chat-panel-message-body { display: flex; flex: 1 1 0; flex-direction: column; gap: 6px; min-width: 0; }
.chat-panel-message {
  margin: 0; padding: 16px; border-radius: 6px 20px 20px 20px;
  background: var(--chat-white); color: var(--ink);
  box-shadow: 0 4px 12px #00071f09; font: 400 15px/25px var(--font-ja);
}
.chat-panel-message p, .chat-panel-question p { margin: 0; }
.chat-panel-time { display: block; margin: 0; color: var(--chat-muted); font: 400 12px/16px var(--font-en); }
.chat-panel-message-row--user { justify-content: flex-end; }
.chat-panel-message-row--user .chat-panel-message-body { flex: 0 1 80%; max-width: 80%; }
.chat-panel-question {
  margin: 0; padding: 16px; border-radius: 20px 20px 6px 20px;
  background: var(--ink); color: var(--chat-white);
  white-space: pre-wrap; overflow-wrap: anywhere; font: 400 15px/25px var(--font-ja);
}
.chat-panel-message-row--user .chat-panel-time { text-align: right; }
.chat-panel-options { display: grid; gap: 8px; min-width: 0; margin-left: 42px; }
.chat-panel-options :is(button, a) {
  display: flex; align-items: center; justify-content: space-between; gap: 12px; min-width: 0;
  min-height: 56px; margin: 0; padding: 16px; border: 1px solid var(--chat-border); border-radius: 16px;
  background: var(--chat-white); color: var(--ink); text-align: left; text-decoration: none;
  font: 500 14px/22px var(--font-ja); cursor: pointer;
  transition: border-color 160ms ease, background-color 160ms ease;
}
.chat-panel-option-label { flex: 1 1 0; min-width: 0; overflow-wrap: anywhere; }
.chat-panel-option-icon { display: block; flex: 0 0 auto; max-width: none; }
.chat-panel-options :is(button, a):hover { border-color: var(--orange); background: var(--paper); }
.chat-panel-options :is(button, a):focus-visible { outline-offset: -2px; }
.chat-panel-options :is(button, a):disabled { cursor: default; opacity: .6; }
.chat-panel-status { margin: 0; color: var(--chat-muted); font: 400 12px/18px var(--font-ja); }
.chat-panel-data-notice { margin: 0 0 0 42px; color: var(--chat-muted); font: 400 12px/18px var(--font-ja); }
.chat-panel-data-notice a { display: inline-block; margin-left: 4px; color: var(--chat-link); text-underline-offset: 3px; }
.chat-panel-source, .chat-panel-turn > button[data-chat-action] {
  display: inline-flex; align-items: center; align-self: flex-start; gap: 8px; min-height: 44px;
  margin: 0 0 0 42px; padding: 8px 0; border: 0; background: transparent;
  color: var(--chat-link); font: 500 12px/18px var(--font-ja);
  text-decoration: underline; text-underline-offset: 3px; cursor: pointer;
}
.chat-panel-source img { flex-shrink: 0; max-width: none; }
.chat-panel-check { margin: 0 0 0 42px; color: var(--chat-muted); font: 400 12px/18px var(--font-ja); }
.chat-panel-feedback { grid-template-columns: 1fr 1fr; }
.chat-panel-feedback :is(button, a) { justify-content: center; padding: 12px; min-height: 48px; text-align: center; }
.chat-panel-thinking {
  display: flex; align-items: flex-start; gap: 8px; width: min(276px, 100%); min-width: 0;
  padding: 16px; border-radius: 6px 20px 20px 20px; background: var(--chat-white);
}
.chat-panel-thinking-dots { display: block; flex: 0 0 auto; margin-top: 6px; max-width: none; animation: chat-thinking-pulse 900ms ease-in-out infinite; }
.chat-panel-thinking-note { display: block; min-width: 0; margin: 0; color: var(--chat-muted); font: 400 12px/18px var(--font-ja); }
.chat-panel-reply-enter { animation: chat-reply-in 220ms cubic-bezier(.22,1,.36,1) both; }
.chat-panel-live { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip-path: inset(50%); white-space: nowrap; border: 0; }
.chat-panel-composer {
  display: flex; flex: 0 0 auto; flex-direction: column; gap: 8px;
  min-width: 0; padding: 16px; background: var(--paper);
}
.chat-panel-input {
  display: flex; align-items: center; gap: 12px; width: 100%; min-width: 0; min-height: 62px;
  padding: 8px 8px 8px 16px; border: 1px solid var(--chat-border); border-radius: 20px; background: var(--chat-white);
}
.chat-panel-input:focus-within { outline: 2px solid var(--orange); outline-offset: -2px; }
.chat-panel-input textarea {
  display: block; flex: 1 1 0; min-width: 0; min-height: 22px; max-height: 96px; width: 100%;
  margin: 0; padding: 0; border: 0; resize: none; overflow-y: auto;
  background: transparent; color: var(--ink); font: 500 14px/22px var(--font-ja);
}
.chat-panel-input textarea:focus-visible { outline: none; }
.chat-panel-input textarea:disabled { opacity: 1; color: var(--chat-subtle); -webkit-text-fill-color: var(--chat-subtle); }
.chat-panel-input textarea::placeholder { color: var(--chat-subtle); opacity: 1; }
.chat-panel-input button {
  display: grid; place-items: center; flex: 0 0 44px; width: 44px; height: 44px;
  padding: 0; border: 0; border-radius: 50%; background: transparent; cursor: pointer;
}
.chat-panel-input button:disabled { cursor: default; }
.chat-panel-input button img { display: block; max-width: none; pointer-events: none; }
.chat-panel-ai-notice { margin: 0 0 0 42px; color: var(--chat-muted); font: 400 13px/22px var(--font-ja); }
.chat-panel-retry { display: inline-flex; align-items: center; align-self: flex-start; gap: 8px; min-height: 44px; margin-left: 42px; padding: 8px 12px; border: 1px solid var(--chat-border); border-radius: 12px; background: var(--chat-white); color: var(--ink); font: 500 13px/22px var(--font-ja); cursor: pointer; }
.chat-panel-retry img { flex: 0 0 auto; }
.chat-panel-retry:disabled { opacity: .6; cursor: default; }
.chat-panel-support { display: flex; align-items: center; min-width: 0; width: 100%; }
.chat-panel-support > p { flex: 1 1 0; min-width: 0; margin: 0; color: var(--chat-muted); font: 400 11px/17px var(--font-ja); }
.chat-panel-human {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px; flex: 0 0 auto;
  min-height: 44px; width: 158px; margin: 0; padding: 8px; border: 0; border-radius: 8px;
  background: transparent; color: var(--chat-link); font: 400 12px/18px var(--font-ja); cursor: pointer;
  transition: background-color 160ms ease;
}
.chat-panel-human:hover { background: #00071f08; }
.chat-panel-human img { display: block; flex: 0 0 auto; max-width: none; }
.chat-panel-form, .chat-panel-handoff {
  display: flex; flex-direction: column; gap: 12px; min-width: 0; margin: 0; padding: 20px;
  border: 0; border-radius: 20px; background: var(--chat-white); color: var(--ink); font: 400 15px/25px var(--font-ja);
}
.chat-panel-handoff h3, .chat-intake-question { margin: 0; font: 700 20px/28px var(--font-ja); }
.chat-panel-handoff p { margin: 0; }
.chat-panel-handoff .chat-panel-options { margin-left: 0; }
.chat-panel-primary, .chat-panel-form-actions :is(button, a) {
  display: flex; align-items: center; justify-content: center; gap: 12px; min-width: 0; min-height: 54px;
  margin: 0; padding: 16px; border: 1px solid var(--chat-border); border-radius: 16px;
  background: var(--chat-white); color: var(--ink); text-align: center; text-decoration: none;
  font: 500 14px/22px var(--font-ja); cursor: pointer; transition: background-color 160ms ease, border-color 160ms ease;
}
.chat-panel-primary, .chat-panel-form-actions button[type='submit'] {
  border-color: var(--ink); background: var(--ink); color: var(--chat-white);
}
.chat-panel-primary:hover, .chat-panel-form-actions button[type='submit']:hover { background: #182039; border-color: #182039; }
.chat-panel-primary img, .chat-panel-form-actions img { flex: 0 0 auto; max-width: none; }
.chat-panel-field { display: grid; gap: 8px; min-width: 0; font: 500 14px/22px var(--font-ja); }
.chat-panel-form :is(input:not([type='checkbox']):not([type='radio']), textarea, select), .chat-panel-field > textarea {
  display: block; width: 100%; min-width: 0; min-height: 48px;
  margin: 0; padding: 16px; border: 1px solid var(--chat-border); border-radius: 16px;
  background: var(--paper); color: var(--ink); font: 400 16px/25px var(--font-ja);
}
.chat-panel-form textarea, .chat-panel-field > textarea { min-height: 84px; resize: vertical; }
.chat-panel-form :is(input, textarea, select)::placeholder { color: var(--chat-subtle); opacity: 1; }
.chat-panel-form :is(input, textarea, select):focus-visible { border-color: var(--orange); outline-offset: -2px; }
.chat-panel-form-actions { display: grid; gap: 8px; }
.chat-panel-form-actions button:disabled { opacity: .55; cursor: default; }
.chat-panel-form-error { margin: 0; color: #a92d00; font: 400 12px/18px var(--font-ja); }
.chat-panel.is-guided-intake .chat-panel-composer { display: none; }
.chat-intake-progress { margin: 0; color: var(--chat-link); font: 400 12px/18px var(--font-ja); }
.chat-intake-summary { margin: 0; padding: 20px; border-radius: 20px; background: var(--chat-white); overflow-wrap: anywhere; }
.chat-intake-summary dt { margin: 0; color: var(--chat-muted); font: 400 12px/18px var(--font-ja); }
.chat-intake-summary dd { margin: 8px 0 0; color: var(--ink); font: 400 15px/25px var(--font-ja); }
.chat-intake-summary dd + dt { margin-top: 20px; padding-top: 20px; border-top: 1px solid var(--chat-divider); }
.chat-panel-reset {
  position: absolute; z-index: 7; inset: 0; display: grid; place-items: center;
  padding: 24px; border-radius: inherit; overflow: auto; overscroll-behavior: contain; background: #00071f30;
}
.chat-panel-reset-card {
  display: flex; flex-direction: column; gap: 16px; width: 400px; max-width: 100%; min-width: 0;
  max-height: 100%; padding: 24px; border: 1px solid var(--chat-divider); border-radius: 24px;
  background: var(--chat-white); color: var(--ink); box-shadow: 0 8px 24px #00071f1f; overflow: auto;
}
.chat-panel-reset-card h3 { margin: 0; font: 700 18px/28px var(--font-ja); }
.chat-panel-reset-card p { margin: 0; color: var(--chat-muted); font: 400 15px/25px var(--font-ja); }
.chat-panel-reset-card .chat-panel-status { font-size: 11px; line-height: 17px; }
.chat-panel-reset-actions { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.chat-panel-reset-actions button {
  display: grid; place-items: center; min-width: 0; min-height: 48px;
  padding: 12px; border: 1px solid var(--chat-border); border-radius: 16px;
  background: var(--chat-white); color: var(--ink); font: 500 14px/22px var(--font-ja); cursor: pointer;
  transition: background-color 160ms ease;
}
.chat-panel-reset-actions button:last-child { background: var(--ink); border-color: var(--ink); color: var(--chat-white); }
.chat-panel-reset-actions button:hover { background: var(--paper); }
.chat-panel-reset-actions button:last-child:hover { background: #182039; }

/* Existing invitation and introduction CTA stay unchanged. */
.chat-invitation{position:absolute;right:20px;bottom:calc(100% + 14px);width:min(310px,calc(100vw - 48px));padding:20px;border-radius:20px;background:#fff;color:var(--ink);box-shadow:0 12px 40px #00071f24;pointer-events:auto;font-family:var(--font-ja)}
.chat-invitation[hidden]{display:none}
.chat-invitation p{margin:0 24px 8px 0;font-size:20px;font-weight:700}
.chat-invitation>span{display:block;font-size:14px;line-height:1.8}
.chat-invitation-close{position:absolute;top:10px;right:12px;width:30px;height:30px;border:0;background:transparent;color:#5a6070;font:24px/1 var(--font-ja);cursor:pointer}
.chat-invitation-open{display:flex;justify-content:space-between;gap:12px;width:100%;margin-top:16px;padding:12px 16px;border:1px solid #cfd0d5;border-radius:999px;background:#f3f1ec;color:var(--ink);font:700 14px/1.5 var(--font-ja);cursor:pointer}
.chat-invitation button:focus-visible{outline:3px solid var(--orange);outline-offset:3px}
.floating-chat.has-chat-invitation>.chat-bubble{visibility:hidden}

@keyframes chat-panel-in { from { opacity: 0; transform: translateY(12px); } to { opacity: 1; transform: translateY(0); } }
@keyframes chat-panel-out { to { opacity: 0; transform: translateY(8px); } }
@keyframes chat-reply-in { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: translateY(0); } }
@keyframes chat-thinking-pulse { 0%, 100% { opacity: .4; transform: translateY(0); } 50% { opacity: 1; transform: translateY(-1px); } }

@media (max-width: 767px) {
  .chatbot-intro-action { margin-top: 32px; gap: 20px; width: 100%; font-size: 15px; padding-inline: 22px; }
  .chat-panel {
    --chat-perch-size: 110px; --chat-perch-rise: 83px; --chat-perch-right: 30px; --chat-bottom-gap: 0px;
    inset: auto 0 var(--chat-viewport-bottom, 0px); width: 100%; max-width: none; border-radius: 24px;
  }
  .chat-panel-header h2 { font-size: 18px; }
  .chat-panel-content { padding: 20px; scroll-padding-block: 20px; }
  .chat-panel-input textarea { min-height: 24px; max-height: 96px; font-size: 16px; line-height: 24px; }
  .chat-panel-composer { padding-bottom: max(16px, env(safe-area-inset-bottom)); }
  .chat-invitation { right: 0; }
}
@media (max-width: 359px) {
  .chatbot-intro-action { gap:12px; padding-inline:18px; font-size:14px; }
  .chatbot-intro-action > span { width:24px; height:24px; flex-basis:24px; }
  .chat-panel-header { padding-inline: 12px; gap: 8px; }
  .chat-panel-header h2 { font-size: 18px; }
  .chat-panel-eyebrow { font-size: 11px; white-space: nowrap; }
  .chat-panel-content { padding-inline: 16px; }
  .chat-panel-feedback { grid-template-columns: 1fr; }
  .chat-panel-reset { padding: 16px; }
  .chat-panel-reset-card { padding: 20px; }
  .chat-panel-reset-actions { gap: 8px; }
}

/* Keep the input and navigation reachable above a mobile software keyboard.
   The JS visualViewport observer also applies this state on iOS. */
.chat-panel[data-chat-compact='true'] { --chat-perch-rise: 0px; --chat-bottom-gap: 0px; }
.chat-panel[data-chat-compact='true'] .chat-panel-perched { display: none; }
.chat-panel[data-chat-compact='true'] .chat-panel-header { min-height: 65px; padding-block: 8px; }
.chat-panel[data-chat-compact='true'] .chat-panel-composer { gap: 0; padding-block: 8px; }
.chat-panel[data-chat-compact='true'] .chat-panel-content { padding-block: 16px; }
@media (max-height: 480px) {
  .chat-panel { --chat-perch-rise: 0px; --chat-bottom-gap: 0px; }
  .chat-panel-perched { display: none; }
  .chat-panel-header { min-height: 65px; padding-block: 8px; }
  .chat-panel-composer { gap: 0; padding-block: 8px; }
  .chat-panel-content { padding-block: 16px; }
}
@media (prefers-reduced-motion: reduce) {
  .chat-panel[open], .chat-panel[open].is-closing, .chat-panel-reply-enter, .chat-panel-thinking-dots { animation: none; }
  .chat-panel *, .chatbot-intro-action, .chatbot-intro-action > span { transition: none !important; }
}
html[data-motion-paused='true'] :is(.chat-panel[open], .chat-panel-reply-enter, .chat-panel-thinking-dots) { animation: none; }
html[data-motion-paused='true'] .chat-panel * { transition: none !important; }

/* Approved Personal AI choices: keep long labels readable at mobile widths. */
.chat-personal-choices button { min-height: 44px; white-space: normal; text-align: left; }
.chat-personal-choices button[aria-pressed="true"] { border-color: var(--orange); background: var(--paper); box-shadow: inset 3px 0 var(--orange); }
.chat-personal-summary { margin: 8px 0 12px 42px; padding: 14px; border: 1px solid #dedbd5; border-radius: 12px; font-size: 14px; line-height: 1.8; overflow-wrap: anywhere; }